Effective Date: October 3, 2026
Last Updated: October 3, 2026

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Theo’s Self Serve Dog Wash (“Theo’s,” “we,” “our,” or “us”) is operated by To-Ku Management Group LLC. We respect your privacy and want you to understand what information we collect, how we use it, and the choices available to you.

This Privacy Policy applies to information collected through our website, customer and membership accounts, self-service dog wash, Grab & Go Marketplace, facility access and security systems, guest Wi-Fi, communications with us, and other services operated by Theo’s.

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1. Information We Collect

Depending on how you interact with Theo’s, we may collect:

Contact and account information. This may include your name, email address, telephone number, account credentials, communications preferences, and other information you provide when creating an account, purchasing a membership, contacting us, or using our services.

Membership information. If you join Theo’s Pack, we may maintain information about your membership plan, subscription status, billing status, wash allocations and usage, member benefits, account activity, and facility access privileges.

Transaction information. We may maintain records relating to dog wash purchases, memberships, retail purchases, refunds, credits, promotional offers, payment status, and other transactions.

Payment transactions are processed through third-party payment processors and payment systems. Theo’s generally does not receive or store your complete payment-card number. Payment providers may provide us with transaction information such as payment status, card type, limited card identifiers, authorization information, and information necessary to process refunds, resolve payment issues, or investigate disputed transactions.

Grab & Go Marketplace information. Our automated retail system may collect or generate information regarding payment authorization, merchandise selected, transaction activity, amounts charged, failed or incomplete payments, and related system events.

Facility access and security information. Our systems may record facility entry and access events, credential usage, dates and times, security events, and related system activity.

Video and audio security recordings. Theo’s uses security cameras in and around the facility for safety, security, loss prevention, incident investigation, enforcement of facility rules, and protection of customers, animals, property, and the business.

Security recordings may include video and, where enabled and permitted by applicable law, audio. Security audio is not collected or used for advertising, social-media content, entertainment, or promotional purposes.

Theo’s does not currently use biometric facial authentication for facility access.

Network and technical information. When you use our website, guest Wi-Fi, or other electronic services, systems may automatically collect information such as IP address, device and browser information, connection information, timestamps, system logs, and security-related network activity.

Website information. Our website may collect information about pages visited, interactions with the site, referring pages, browser/device information, and other website activity through cookies and similar technologies.

Communications and submissions. We may retain emails, feedback, support requests, forms, reviews, survey responses, photographs or other information that you voluntarily provide to us.

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2. How We Use Information

We may use information to:

• provide and operate Theo’s services;

• create and manage customer and membership accounts;

• process purchases, memberships, refunds, credits, and other transactions;

• administer Theo’s Pack benefits and facility access;

• operate and secure the Grab & Go Marketplace;

• provide customer service and respond to questions or problems;

• maintain, troubleshoot, and improve our facility, equipment, website, and services;

• protect customers, animals, employees, contractors, property, equipment, and the business;

• prevent and investigate theft, vandalism, fraud, unauthorized access, misuse, unpaid transactions, chargebacks, and other security incidents;

• investigate accidents, injuries, complaints, equipment issues, and disputes;

• communicate service, membership, account, payment, security, or policy information;

• send promotional communications where permitted and provide applicable opt-out choices;

• comply with legal obligations, court orders, insurance requirements, or lawful requests; and

• establish, exercise, or defend legal claims.

We may also use aggregated or de-identified information for operational analysis, planning, and service improvement where the information does not reasonably identify an individual.

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3. Security Cameras, Audio & Automated Security Features

Theo’s is an unattended self-service facility and uses electronic security systems as an important part of facility operations.

Cameras may monitor entrances, exits, wash areas, retail areas, equipment, and other areas of the facility where there is not a reasonable expectation of privacy.

Our security systems may use automated or AI-assisted features to detect, classify, search, or flag events, objects, movement, activity, or other security-related conditions. These features assist with security and operational review and do not replace human judgment where a decision requires additional investigation.

Where audio recording is enabled, it is intended solely for legitimate safety, security, incident investigation, loss-prevention, and related operational purposes. Theo’s does not use security audio recordings for advertising, promotional content, social-media posts, or entertainment.

Audio recording will be used only to the extent permitted by applicable law. Notices regarding video and audio surveillance may also be posted at the facility.

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4. How We Share Information

We do not sell or rent your personal information.

We may disclose information when reasonably necessary to:

Service providers. We use companies that provide website hosting, customer-account systems, payment processing, automated retail technology, security and access-control systems, communications, analytics, network services, and other technology or operational services.

These providers may process information as necessary to provide their services to Theo’s and may maintain their own privacy policies and legal obligations.

Law enforcement and legal matters. We may preserve or disclose information, including relevant security footage, transaction records, or access records, when reasonably necessary to report or investigate suspected criminal activity, respond to lawful legal process, protect persons or property, or comply with applicable law.

Insurance, claims, and professional advisers. Information may be provided to insurers, attorneys, accountants, financial institutions, payment processors, or other professional advisers when reasonably necessary to investigate or resolve an incident, claim, dispute, chargeback, or legal matter.

Business transactions. If Theo’s or To-Ku Management Group LLC is involved in a merger, acquisition, financing, sale, restructuring, or transfer of business assets, information may be transferred as part of that transaction subject to applicable law.

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5. Security Recordings & Retention

Security recordings are retained according to system capacity, operational requirements, security needs, and applicable legal requirements.

Theo’s does not guarantee that security footage will be retained for any particular period.

Recordings or related information concerning an accident, security event, suspected theft or fraud, payment dispute, insurance claim, law-enforcement matter, legal dispute, or other significant incident may be preserved for a longer period when reasonably necessary.

Access to security recordings is restricted to authorized persons and service providers with a legitimate operational, security, legal, or technical need.

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6. Cookies & Website Technology

You may manage or restrict cookies through your browser or device settings. Certain cookies are necessary for website security, account functionality, and operation of the site and may not be disabled through Theo's website.

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7. Payment Information

Payments may be processed by third-party payment providers and technology platforms. Those providers may collect and process payment-card and financial information under their own terms and privacy practices.

Theo’s may receive transaction-related information necessary to verify purchases, administer memberships, issue refunds, investigate payment failures or chargebacks, and maintain accounting and business records.

We do not intentionally store complete payment-card numbers in our own general business records.

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8. Communications

We may contact you regarding purchases, memberships, account activity, facility access, payment issues, service interruptions, security matters, customer-support requests, changes to our services or policies, or other matters related to your relationship with Theo’s.

If you elect to receive promotional emails or similar marketing communications, you may unsubscribe using the instructions provided with those communications.

Certain transactional, security, billing, or account-related communications may still be sent when necessary to provide services or administer an active account or membership.

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9. Guest Wi-Fi

If you use Theo’s guest Wi-Fi, our network systems may process technical information necessary to establish, maintain, secure, and troubleshoot the connection. This may include device, connection, network, IP-address, timestamp, and security-log information.

Guest Wi-Fi must not be used for unlawful activity or activity that threatens the security or operation of Theo’s systems or other users.

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10. Information Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, security, fraud-prevention, dispute-resolution, insurance, and legal purposes.

Different categories of information may be retained for different periods.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or securely dispose of it, subject to technical limitations and applicable legal requirements.

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11. Information Security

Theo’s uses reasonable administrative, physical, and technical measures intended to protect information against unauthorized access, loss, misuse, or disclosure.

However, no website, network, payment system, security system, or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should notify Theo’s if they believe an account or access credential has been compromised.

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12. Your Privacy Choices & Requests

You may contact us to request correction of inaccurate account information or to ask about personal information associated with your account.

Depending on applicable law and the circumstances, you may also have rights to request access to or deletion of certain personal information.

Some information may need to be retained despite a deletion request when reasonably necessary to complete transactions, maintain required business or accounting records, investigate security incidents or disputes, prevent fraud, comply with law, or establish or defend legal claims.

Requests may be subject to reasonable identity verification.

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13. Children’s Privacy

Theo’s services and website are not directed toward collecting personal information from children.

Children may accompany adults at the facility, but customer accounts, memberships, purchases, and other contractual transactions should be established or authorized by an adult capable of entering into the applicable agreement.

If we learn that personal information from a child has been collected in circumstances where it should not have been, we may take reasonable steps to delete it.

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14. Third-Party Websites & Services

Our website may contain links to independent businesses, parks, organizations, rescue groups, veterinary providers, restaurants, social-media services, payment providers, or other third-party websites and services.

These third parties operate independently and have their own privacy practices. Theo’s is not responsible for the privacy, security, accuracy, or content practices of third-party websites or services.

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15. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, business practices, or legal requirements change.

The current version will be posted on our website with an updated effective or revision date.

Material changes may also be communicated through other reasonable methods when appropriate or required by law.

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16. Contact Us

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Questions, concerns, or privacy requests may be directed to:

Theo’s Self Serve Dog Wash
Operated by To-Ku Management Group LLC
906 SE 164th Ave, Suite 100B
Vancouver, WA

Email: support@theosdogwash.com
Phone: 360-347-6557